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Service Guarantees

Our FIVE promises to you

No more frustrations with finance transactions

When you choose DE Finance, you receive our commitment on the following five service guarantees. And if we fail to deliver on any of these? You’ll be reimbursed our full legal fee. Without question.

1. You receive the BEST possible deal

We guarantee you the best finance package for your specific needs. We’ll beat any deal you already have or may be considering from an independent source.

How do we do it?

  • First-class in-house finance expertise
  • Superior negotiation skills
  • Access to all the major banks and lenders
  • A strong internal banking network

2. You receive complimentary legal advice

As a DE Finance client, you instantly receive free legal advice valued at up to $1,000. What’s included?

  • Review and witnessing of all your documents
  • Fresh legal eyes on all your finance documents
  • Assurance that all future taxation savings and benefits are realised
  • Liaison with your accountant and financial advisors on your behalf

3. You receive unlimited access

We guarantee unlimited access to our finance team until you’re 100% satisfied. What’s included?

  • Every phone call
  • Every email
  • Every meeting

All at no cost to you. And if you choose a bundled legal and finance solution, you receive unlimited access to both our legal and finance teams.

4. You’ll meet all contractual deadlines

With our advice and support, you’ll meet all contractual deadlines. And this is what you will avoid:

  • Unnecessary penalties
  • Avoidable delays
  • Costly duplications

5. You’ll enjoy the best long term results

We guarantee you a better outcome over the long term. How do we do it?

  • We get it right from the start
  • We apply utmost attention to detail
  • We employ a holistic, bundled approach